Return & Exchange Policy

This policy applies to returns and exchanges for our mice and mouse pads via our Shopify store. For inquiries, use the contact info below.

1. Eligibility Requirements

Item Type	Return Window	Exchange Window	Key Conditions
Mice & Mouse Pads	30 days post-delivery	15 days post-delivery	Unused, original packaging; no worn buttons, stained pads, or damaged sensors

Quality Issues: Defects (e.g., unresponsive mouse clicks, frayed pad edges, faulty Bluetooth) require clear photos/videos for verification.
Wrong Items: Provide Shopify order screenshots to confirm incorrect models (e.g., wireless vs. wired mouse, XL vs. standard pad).

Request: Email 27.dudgeon_swagger@icloud.com with your Shopify order number, item type, reason for return/exchange, and supporting proof.
Approval: We respond within 2 business days. Approved requests receive a return address (our Glebe hub: 21 Avon Street, Glebe, NSW, 2037, Australia, or partner warehouse) and a unique return ID (must be marked on the package).
Ship Back: Send items within 7 days. Mice must be in anti-static bags; mouse pads (cloth/hard) wrapped with edge protectors—use original or rigid packaging.
Finalization: We inspect returns in 3-5 days. Eligible exchanges ship within 48 hours; refunds process via Shopify Payments in 3-5 business days.

Quality/Wrong Items: We cover round-trip shipping (reimburse up to AU$30 / US$20 via logistics receipt).
Personal Reasons: You pay return shipping + an 8% restocking fee (higher for gaming mice due to sensor inspection costs).
Ineligible Items: Used mice, stained/damaged pads, missing parts (USB receivers, packaging), or custom-printed pads are refused—you bear return shipping costs.