FAQ

If your question isn’t covered here, contact us using the info below.
1. Product & Selection
Q: What DPI options do your gaming mice have?
A: Our gaming mice range from 800 to 16,000 DPI, with adjustable settings via software (available for download on Shopify product pages).
Q: Are your wireless mice compatible with Mac and Windows?
A: Most models work with both systems—connect via Bluetooth or USB receiver. Check “Compatibility” sections on Shopify for specific specs.
Q: What’s the difference between cloth and hard mouse pads?
A: Cloth pads offer smooth glide for daily use; hard pads provide precise control for gaming. Both have non-slip bases—details on Shopify.
2. Care & Maintenance
Q: How to clean my mouse and mouse pad?
A: Wipe mice with a damp cloth (avoid ports); hand-wash cloth pads with mild soap (air dry). Hard pads can be wiped with disinfectant wipes.
Q: How long do wireless mouse batteries last?
A: 20-50 days on standby (varies by use). USB-C rechargeable—full charge takes 1.5 hours (indicator light turns green when done).
Q: Will my mouse pad fade or fray over time?
A: Our pads use durable stitching and fade-resistant printing. With proper care, they last 12+ months (most have a 6-month warranty).
3. Orders & Shipping (Shopify)
Q: How to track my order on Shopify?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Account” page.
Q: Where do orders ship from, and how long does delivery take?
A: We ship from 21 Avon Street, Glebe, NSW, 2037, Australia, or partner warehouses. 1-3 days (Australia); 3-6 days (EU/U.S.); 5-9 days (Asia).
Q: Is there free shipping?
A: Yes—free standard shipping worldwide on orders over AU
100 (applies to mice, mouse pads, and bundles).
4. Returns & Exchanges
Q: What’s your return policy for Shopify orders?
A: 30-day returns for unused items in original packaging. Email first for a return label—we cover shipping for defects.
Q: My mouse has unresponsive buttons—what should I do?
A: Send photos/videos to 27.dudgeon_swagger@icloud.com within 7 days. We’ll ship a replacement or refund via Shopify Payments.
5. Other Questions
Q: Do you offer discounts for bulk orders?
A: Yes—12% off 4+ items (use code “PADMOUSE12” at Shopify checkout). Contact us for office/gaming team orders.
Q: Can I get custom-printed mouse pads?
A: Some styles—look for “Customizable” on Shopify product pages. Email us with your design for a quote.